Frequently Asked Questions

  • We provide destination management services in Portugal designed specifically for travel agencies and tour operators.

    Our support ranges from single, standalone experiences to fully coordinated, end-to-end programs, depending on your needs and the level of involvement you require. This can include experience design, logistics coordination, local supplier management and on-the-ground support.

    Whether you are just starting to sell Portugal or already have strong destination knowledge, our role is to adapt to your workflow and complement your expertise — always with a tailor-made approach.

  • No. We do not offer fixed packages.

    All programs are custom-designed based on the client profile, timing, expectations and budget. This approach allows greater flexibility, better value alignment and stronger control over quality and delivery.

    We believe fixed packages limit creativity, adaptability and margin protection — which is why every proposal is built specifically for each request.

  • No. Singulartrips works exclusively B2B with travel agencies and tour operators.

    We do not sell directly to travelers. Our role is to support our agency partners by managing the destination side of the experience in Portugal, while fully respecting your client relationship and commercial structure.

  • Our differentiation lies not only in what we do, but in how we do it.

    Singulartrips combines:

    • Deep, destination-based knowledge of Portugal

    • A thoughtful, human-centered approach to experience design

    • Strong operational awareness and local coordination

    • A clear focus on protecting agency margins and reputation

    We work as a true partner — bringing ideas, challenging assumptions when needed, and supporting agencies throughout the process and during the trip itself.

  • Getting started is simple.

    You can contact us through the website form or schedule a call directly. During an initial conversation, we’ll take the time to understand your needs, client profile, timing and objectives.

    From there, we’ll outline the next steps and confirm how we can best support your Portugal programs — with clarity and no obligation.

  • You can reach us via the contact form on our website or by email.

    We aim to respond promptly — typically within one business day — and always in a clear, professional manner. If needed, we can also schedule a call to discuss your request in more detail.

  • Yes.

    All experiences and programs are designed based on the client’s real budget and expectations. Our approach focuses on creating value through thoughtful design, realistic logistics and meaningful experiences — not on adding unnecessary elements.

    This allows agencies to work across different budget levels while maintaining quality and consistency.

  • Our pricing is transparent and flexible, based on the specific services and activities involved in each request.

    After an initial conversation, we provide a clear, itemized quote with no hidden costs. This ensures full visibility and allows agencies to price their programs confidently.

  • To protect our partners and the uniqueness of our work, detailed experience examples are shared privately.

    Verified travel professionals can request curated examples, which we provide directly after a brief qualification. This approach helps maintain exclusivity and allows us to share relevant material aligned with your market and client profile.

  • Collaborative, honest and straightforward.

    We see ourselves as an extension of your team in Portugal. We contribute ideas, provide local insight, flag potential challenges early and help guide the process — always with the goal of protecting quality, timelines and margins.

    Clear communication and long-term partnerships are central to how we work.

  • We provide destination-based coordination and local support in Portugal throughout the program.

    This includes real-time problem-solving, supplier coordination and immediate assistance when plans need to adapt. Having a team on the ground ensures faster response times, reduced operational risk and greater peace of mind for both agencies and their clients.